Screen Shots

Sometimes we may ask you to send a "screen shot", a copy of what you're seeing on your screen. Typically we would ask you to do this if you're experiencing something with your web site which we don't see from our PCs.

You do this using the print screen button on your keyboard. It is probably labelled either PrtSc or PrintScreen and may also be labelled SysRq

On most full size keyboards it's the key to the right of F12 and above Insert

This is how you do it on Windows:

  1. To capture the whole screen press PrtSc
  2. Alternatively to capture just one window make sure that's the top one then hold down Alt and press PrtSc
  3. Open Paint (it's in the Accessories menu on Windows XP)
  4. Press Ctrl-V (or use the menu and click on "Edit|Paste" if you prefer)
  5. Press Ctrl-S (or click on "File|Save")
  6. Save the file with a type of either JPEG or a PNG (but not a BMP which is the default)
  7. Close Paint

The file will probably end up in "My Pictures" unless you specify a different directory in the save dialogue.

Now mail the file to us.